Terms and Conditions


Before you place an order, if you have any questions about the following Terms and Conditions,
please feel free to call us on 0207 246 0001 or email us at thompsons@ptgplc.com


Prices, descriptions and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability.

We take the utmost care to ensure that the product descriptions and information listed are accurate but we cannot accept liability for
inaccuracies, errors or omissions on our site.

 

Photographs

Photographs used on the site are for reference purposes only. Colour and size may vary slightly from images shown on the website.
Please use the list of the Meat Box contents as a guide to the product contents.

 

Meat Boxes and Ordering

The list of items within each meat box is a guide. Due to the nature of butchery in Smithfield Market, cuts of meats may vary in size,
shape and weight due to being hand-cut.
We will endeavour to send you products as close to the advertised weight/amount as possible.
We will always endeavour to give you more, if we cannot meet the exact weight stated, but this is a gesture of good will and cannot be guaranteed. 

Orders that have been placed and which are still described as processing have not necessarily been accepted, and will be accepted at our sole discretion.
Order confirmation means that we are confirming that we have received your order. We maintain the right to decline orders without giving explanation.

 

Payment Methods

You may order your products online using a credit/ debit card. You may alternatively order with us by telephoning us and paying using your credit/debit card over the phone through our secure mail-order payment system.

 

Meat & How Your Fresh Items Are Packaged 

Food contents in our meat boxes and hampers are delivered in fully tested temperature controlled food packaging systems which contain ice packs surrounding the fresh products to maintain freshness.
While the system is designed to keep meats at the optimum temperature (under 4C) for up to 48 hours, fresh meat and fish items do require refrigeration upon receipt.

 

Dispatch

You will be able to choose from the available delivery dates and times during the checkout process. We will notify you if your goods are unable to be dispatched within the advised timescale for any reason.
We deliver on Tuesday, Wednesday, Thursday and Friday. Our system is: Order placed on Day 1, picked and packaged and collected by courier on Day 2, delivered to customer on Day 3.
Our nominated courier is Excel Couriers and they will endeavour to deliver your goods between 7:30am and 5pm, or between 7:30am and 12pm if you select this option at checkout.
These are best estimates for time scales and we cannot guarantee that delivery will be made during these times.
In the event of a delivery not being able to be made during these times, we cannot be held liable for any losses, costs, damages or expenses incurred to either the customer or a third party.

 

Delivery

Free delivery is available to England, Wales and Scotland mainland. At this time we are unable to deliver to Remote Scottish mainland, Scottish Highlands and Islands, Northern Ireland and the British Isles. If you are concerned about delivery to your postcode, please get in touch to enquire. It is the customer’s responsibility to ensure that the address stated on the order confirmation is correct. In the event of an incorrect/incomplete address entered by the customer, we cannot accept any responsibility for delayed or failed delivery.
We also cannot take any responsibility for delayed or failed delivery due to circumstances outside of our control including, but not limited to, extreme weather conditions, road blockages etc. 

In the event that nobody is home

During checkout you will asked to fill out the Special Instructions box to advise where your order can be left in the event that nobody is available at the delivery address to accept your order. 
In this case, our courier will leave your order where you have instructed them to do so. If you have not left sufficient instruction, our courier will leave it in the safest and most appropriate place, or with a neighbour. 

This must be at your own risk. Our courier will post a card through your letterbox to let you know where your order is. We cannot accept responsibility for your order after the courier has left it with your neighbour or in your nominated safe place. We have asked that our couriers complete delivery and do everything to avoid taking meat boxes to depots due to the perishability of items in the boxes and varying opening hours of depots. 

Ts&Cs sepcifically for Christmas Hamper 2014

Please ensure that delivery to the given address between 7am and 1pm on Tuesday 23rd December 2014 is suitable for you to accept your order. If not, please get in touch with us by Monday 16th December to organise alternative arrangements.
In the event that nobody is available at the delivery address to accept the hamper on 23/12/2014 (7:00am-1:00pm), and if the customer has asked specifically for the hamper not to be left with a neighbour,
the  courier will have to take your hamper to your nearest depot and a card will be placed through your door letting you know how/when you can collect. This is potentially a risk depending on opening hours of various depots and the perishability of the items in the box. We strongly recommend allowing the courier to leave your hamper with a neighbour in the event that nobody is able to accept it at the delivery address.
Thompsons cannot accept responsibility for the hamper after the courier has left it with your neighbour or in your nominated safe place or if it has been taken to a depot.
If, for any reason, your hamper is not delivered by 1pm on 23/12/14:
It is important that you notify Thompsons by contacting the Business Development Manager, Anisa Jamal, on 0207 246 0001 or by emailing thompsons@ptgplc.com by 3:00pm on 23/12/14.
Thompsons cannot accept any responsibility for failure to deliver or delayed delivery due to circumstances outside our control including, but not limited to, extreme weather conditions, road blockages etc.

Christmas Hamper Meats 2014

If orders reach capacity, we reserve the right to exchange the 6-7kg Free Range Rustic Bronze Jimmy's Turkey with a 6-7 Free Range Norfolk Bronze turkey of equal or greater value. If such circumstance arises, we will inform you and confirm swap if necessary.  



Complaints, Cancellations and Returns

We want you to be completely satisfied with the products and service you receive from Thompsons of Smithfield or the Peter Thompson Group Ltd. If for some reason you are unsatisfied with your product, we do apologise and urge you to contact us as soon as possible on 020724600 00/01 or email us at customerservice@ptgplc.com.
We take complaints very seriously and will respond to you with urgency to rectify the issue. We assure you that we will do everything we can to resolve the matter and provide you with appropriate compensation, which is completely at the management’s discretion. For this, we ask that you give us details/images as to the problems encountered with your order.
Cancellations can be made if we are notified before the product has been dispatched. If you need to cancel, please call us as soon as possible. If the order has already been dispatched we will be unable to cancel it or offer a refund.

 

Trademark and Copyright


Any use, printing, or copying of materials from this website is strictly prohibited. The Peter Thompson Group Ltd. reserves all copyright of content provided on this website.


Security


Security is one of our highest priorities and we have taken every precaution to ensure a safe and secure checkout and we are committed to protecting the privacy of your personal details. The payment information we request from you is encrypted with a 128-bit standard SSL (Secure Socket Layer) Certificate. This is industry standard encryption software and our provider of choice is SagePay, which is a PCI/DSS Level 1 payment service provider. Please help us keep your personal information confidential by keeping your password secret. We will not share, sell or rent this information to others.